Customer voice summary
A concise explanation of the strongest signals in the reporting period.
How MetricPilot works
From Google reviews to a focused improvement plan.
Connect one business location once. MetricPilot listens in the background and delivers a clear, evidence-backed report every 30 days.
One connectionGoogle Business Profile
One reporting rhythmEvery 30 days
One practical outcomeThree prioritized improvements
Step by step
What happens after you get started
- 01
Start securely
Create your MetricPilot account
Sign in with the Google account that owns or manages your Business Profile. MetricPilot confirms that an eligible location is available before creating your account.
- 02
Choose the source
Connect your Google Business Profile
Select the business location you want MetricPilot to follow and grant permission to read its reviews. You never give MetricPilot your Google password.
- 03
Listen automatically
Let customer feedback accumulate
MetricPilot collects permitted review details in the background, including ratings, written feedback, and whether the business has replied.
- 04
Find the signal
Turn repeated feedback into clear themes
The service identifies meaningful patterns and connects each conclusion to the reviews that support it. Isolated comments are kept distinct from recurring feedback.
- 05
Receive the brief
Open one focused report every 30 days
Your report summarizes the customer voice, highlights the most useful evidence, prioritizes three improvements, and includes drafts for reviews that may need a reply.
- 06
Improve and repeat
Act on what customers notice
Use the priorities with your team, edit any suggested replies before posting, and let the next report show how the conversation is evolving.
Inside your report
The information needed to decide what to do next.
MetricPilot is designed to reduce review-reading time without hiding the evidence. You can inspect the customer feedback behind an insight before acting on it.
Review metrics
Current rating, new feedback, critical reviews, and reviews waiting for a reply.
Recurring themes
The topics customers mention, with supporting review evidence.
Three priorities
Specific improvements ordered by what deserves attention first.
Suggested replies
Editable drafts for selected reviews that have not received an owner response.
You stay in control
MetricPilot advises. You decide.
- MetricPilot does not post review replies automatically.
- MetricPilot does not edit your Google Business Profile.
- You can disconnect Google Business Profile from your dashboard.
- Suggested actions and replies should be reviewed using your knowledge of the business.
Ready to hear the pattern?